At Florist Kenton, our mission is to deliver vibrant, long-lasting flowers to every doorstep in Kenton and surrounding areas. We take pride as a trusted local florist, serving both households and businesses with arrangements crafted for joy and freshness. All our bouquets and flower gifts are hand-prepared by our dedicated team, ensuring the best blooms with every order.
Flowers are delicate, and while we pack each arrangement with care, sometimes damage may occur during transit. If your order arrives with noticeable damage—such as crushed stems, wilting, or bruised blooms—please let us know right away. To help us resolve the issue swiftly, we recommend reporting any damage on the day of delivery and providing photos of the received flowers and packaging. This helps us maintain our quality standards and offer you a timely solution.
We guarantee that our flowers will remain fresh and beautiful for a minimum of five days from delivery when properly cared for according to the included instructions. Should you notice premature wilting or quality concerns within this freshness window, we want to hear from you. Preserving our reputation for top-quality blooms in Kenton means standing by the lasting beauty of our arrangements.
Your satisfaction is our priority. In the rare instance that your flowers arrive damaged or do not meet our freshness promise, you may be eligible for a replacement arrangement or a full or partial refund, depending on the circumstances. We evaluate each case individually and work with you to find the best solution—whether that is sending a fresh replacement bouquet or issuing a refund to your original payment method.
To ensure the quickest resolution, please contact us within 24 hours of receiving your order for damage claims, and within the five-day freshness window for concerns about longevity. Clear photographic evidence is helpful in supporting your request and helps us continue offering the finest service to all our Kenton customers.
As a locally trusted florist in Kenton, we value open communication and your honest feedback. If you are dissatisfied with any aspect of our service, we encourage you to reach out with your complaint. Our team will acknowledge your concern promptly, investigate thoroughly, and work hard to resolve your issue to your satisfaction. We aim to provide a response within 48 hours, and to ensure every flower delivery brightens your home or workplace as intended.
Florist Kenton is committed to delivering excellence, not only through our fresh flowers guarantee but also through our personal approach to customer care. We’ve built lasting relationships with families and businesses across Kenton by standing behind every bouquet. When you choose us, you’re choosing a reliable local florist that puts your experience first.
Thank you for trusting Florist Kenton with your special moments. We look forward to serving your floral needs and exceeding your expectations every single time.
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