These Terms and Conditions govern the online sale and delivery of floral arrangements (“Goods”) by Florist Kenton (“We”, “Us”, “Our”) to customers across Kenton and surrounding areas. By placing an order through our website, you (“the Customer”, “You”, “Your”) confirm that you have read, understood, and agree to be bound by these Terms. These Terms apply to all online sales, including for flower delivery in Kenton and the wider local area. Please read them carefully before ordering.
Orders for flower delivery in Kenton must be placed through our online platform. Upon selection of your desired products, you will be guided through a checkout process. You are responsible for ensuring that all information you provide during ordering—including recipient details, delivery address, and requested delivery date—is accurate and complete. Once you submit an order and payment is authorised, we will confirm acceptance of your order via a confirmation page and/or order confirmation email. This forms the contract between you and Florist Kenton for the supply of flowers or associated items.
If we are unable to accept your order (for example, if a product is unavailable, your payment cannot be processed, or there are issues with delivery to your requested area) we will inform you as soon as possible. Any amounts paid will be refunded promptly in such cases. Please note that for products supplied with short shelf-lives, such as fresh flowers, substitutions may occasionally be necessary. In such instances, we will use reasonable endeavours to ensure that any substitute items are of equal or higher value and aesthetic quality, and reflect the style and colour theme selected wherever possible.
We accept payment for products and delivery services through the secure payment gateways provided on our website. Accepted methods may include all major debit and credit cards, as indicated at checkout. All prices displayed on our website are in British Pounds Sterling and are inclusive of any applicable VAT, unless otherwise noted. Delivery Charges will be shown at checkout prior to payment confirmation.
Your payment will be charged at the time of order placement. In the event of payment failure, your order will not be processed or fulfilled until successful payment has been received. You are responsible for ensuring that you are authorised to use the payment method provided, and you warrant that all details supplied for payment are accurate and correct. Florist Kenton reserves the right to request further identification or to refuse orders on the basis of suspected fraud, unauthorised payment, or breach of these Terms.
Florist Kenton provides flower delivery in Kenton and surrounding areas as specified during checkout. Deliveries are made on the date selected at checkout, subject to exceptional circumstances outside our control (for example, adverse weather or traffic disruptions). We will not deliver to P.O. boxes or addresses outside our stated delivery area. It is your responsibility to ensure someone is available at the delivery address to receive the order. Should there be nobody at the delivery premises, we may—at our discretion—leave the flowers in a safe location or with a neighbour, or return them to our premises for re-delivery (additional charges may apply). We recommend including any relevant delivery instructions at checkout to assist with a smooth handover.
Florist Kenton takes care to ensure that all floral products are handled and delivered with the utmost care to maintain their freshness and presentation. Due to the perishable nature of flowers, it is important that the recipient follows care instructions provided to maximise the longevity of the arrangements.
You may cancel or amend your order by contacting us as soon as possible. Because fresh flowers and bespoke arrangements are perishable and often prepared shortly after order placement, we can only accept cancellations or changes up to 24 hours prior to the scheduled delivery date and time. Requests made after this period may not be possible to honour, and in such cases, you will be liable for the full order value.
In the event that you need to reschedule a delivery date or amend the delivery address, please notify us promptly. We will endeavour to accommodate reasonable requests whenever possible but reserve the right to charge additional fees to cover costs incurred. For non-perishable items, you may have the right to cancel within 14 days in accordance with the Consumer Contracts Regulations, provided these products have not been used, damaged or removed from their packaging.
Due to the perishable nature of floral products, we do not generally accept returns or offer refunds for unwanted but correctly supplied flowers. In the rare event that your flowers arrive wilted, damaged in transit, or not as described, please notify us within 24 hours of delivery with a clear description and photographic evidence of the issue. We will, at our discretion, arrange for a replacement, alternative arrangement, or a full or partial refund depending on the circumstances. Refunds are made to the original payment method used at order placement and may take up to seven working days to process.
Non-perishable items are subject to statutory rights under UK law. Please contact us if you believe the item supplied is faulty, not as described, or damaged.
We make every reasonable effort to ensure the images and descriptions on our website accurately represent our flower arrangements and other goods. However, as flowers are natural products and availability can vary according to season, some variation may occur. Substitutions may be necessary, but we will always prioritise maintaining your selected arrangement's look, feel, and value. Product presentation, packaging, or included additional items may be subject to change at our discretion without notice where necessary.
You agree not to use our website or products for any unlawful or prohibited purpose. When ordering, you confirm that you are at least 18 years of age and authorised to purchase goods using your provided payment method. You are responsible for the accuracy of information provided for the delivery and will be liable for any losses, costs, or damage resulting from incomplete or inaccurate details.
If you are arranging delivery for a third party, it is your responsibility to ensure the recipient is aware of the impending delivery and available to receive perishable goods, especially for timed or specific-event deliveries (such as birthdays, anniversaries, or funerals).
Florist Kenton will not be liable for loss or damage which is not foreseeable, or for any indirect or consequential loss, damage, costs, or expenses. Our liability to you is limited to the total price paid for the products ordered. We accept no responsibility for hidden allergic reactions, deterioration due to mishandling after delivery, or for the failure of third parties (such as couriers) arranged at your request to collect or deliver products.
Nothing in these Terms limits or excludes our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, nor for any other liability which may not be excluded or limited as a matter of law. If you act as a consumer (for personal use and not in the course of trade or business), you will benefit from all statutory rights available under UK law. If, however, you use our services for business purposes, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.
Information provided during the ordering process will be handled in accordance with our Privacy Policy. This includes using your details for order processing, delivery, and any necessary aftercare. We do not share your personal information with third parties except as required for order fulfilment, local delivery, or where required by law. For further information on how we process and protect your data, please consult our Privacy Policy.
We pride ourselves on providing a high standard of customer service for online flower delivery in Kenton. If you have concerns relating to your order or experience, please contact us as soon as possible so we can resolve the matter promptly and fairly. Your satisfaction matters, and we appreciate all feedback as part of our ongoing commitment to service quality.
Florist Kenton reserves the right to update or amend these Terms and Conditions from time to time. Any changes will be posted on our website and, where the changes affect existing orders, we will provide appropriate notice. By continuing to use our website or placing an order after any revisions, you will be deemed to have accepted the amended Terms.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms or the supply of goods shall be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions apply to all customers ordering from Florist Kenton in Kenton and surrounding areas for online flower deliveries and associated goods or services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kenton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kenton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
